My Experience

Experience

• Technical Support Engineer, Sutherland Global, Chennai, India (Feb 2024 - Oct 2024)
  - Conducted root cause analysis of technical issues, reducing repeat incidents by 15%.
  - Developed preventive measures, leading to a 10% increase in first-call resolution rates.
• Android Developer Intern, Nandani Udyog Limited (Remote) (Nov 2022 - Feb 2023)
  - Integrated third-party APIs, expanding app functionality by 30% and improving user engagement.
  - Collaborated with UX designers to create intuitive user interfaces, resulting in a 20% increase in user satisfaction.